Refund Policy

At Digital Product Web, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your digital product, we’re here to help.

1. Refund Eligibility

Our refund policy covers the following scenarios:

• Defective or Damaged Products: If you receive a defective or damaged digital product, please contact us within 14 days of purchase to request a refund or replacement.
• Incorrect Product: If you receive a product different from what you ordered, please notify us within 14 days of purchase to arrange a refund or exchange.
• Non-Delivery of Product: If you do not receive your digital product after purchase, please contact us within 14 days to resolve the issue.

2. Non-Refundable Products

We do not offer refunds for the following:

• Downloaded Products: Once a digital product has been downloaded, it is not eligible for a refund unless it is defective or damaged.
• Change of Mind: Refunds will not be issued for products purchased by mistake or if you change your mind after the purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer support team at [email protected] with your order number and details about the product you wish to return.
2. Provide Proof: Include proof of purchase (such as the order confirmation email) and a description of the issue with the product.
3. Assessment: Our team will review your request and respond within 5 business days.

4. Refund Process

If your refund request is approved, we will process the refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]